Parcels are usually shipped within 2 business days from the receipt of payment with a courier with online tracking.
Shipping costs include packaging charges and postal charges. Shipping costs vary depending on the total weight of the shipment and on the destination. Your parcel will be sent at your own risk, but special attention is paid to the packaging.
The shipping service is offered at a cost that varies depending on the weight of the parcel and on the destinazion, and is communicated when compiling the order. If you want to know the shipping cost before you create an order, you can e-mail us, and we will be happy to give the charge
If the items are in stock, they will be shipped within 48 hours from the receiving the payment. Custom items are available from our suppliers (in Italy and abroad), and are shipped within 7-10 business days. Some items are crafted and made after the order. Others are temporarily out of stock. In this case the delivery must be considered within 30 days, unless the suppliers inform us that they are no longer in production. We will alert you if unforeseen events arise after this period. In conclusion, you may notice that some orders can be delivered within 30 days. Please note that some products are of high quality and are specially made or ordered for you. It will be worth the wait. However, we are still available to let you know the estimated delivery time if you have an urgent need to receive an item within a certain date. Just tell us the code to know the specific timing.
The package will be packaged by us or by one of our suppliers, and shipped to the address left during the order. We therefore ask you to leave a full address (civic number, postal code, telephone number) where there is usually someone present to pick up the goods. The parcel can also be shipped to a different address from yours (such as your workplace or your acquaintances). If the parcel can not be delivered and will return to us, you will have to pay a new shipment. From the moment it is shipped, the package will put us on average 5-7 business days.
Since the goods are entrusted to the courier, this is responsible for the delivery. You will receive a mail from us on your departure with the tracking code. It will be your duty to monitor the shipment. The delivery is intended as a street plan. When delivering the goods by the courier, the customer is required to check:
- the number of packages delivered corresponds to what is stated in the shipping document
- the packaging is intact, not damaged, neither wet nor otherwise altered
Any problems should be immediately disputed, by providing written control reserve on the courier delivery test. Once the courier's document has been signed, the customer will not be able to challenge any of the external features of the delivery.
An assured shipment is also available for increased shipping security. We do not consider ourselves responsible for complaints about the integrity of the items arrived if the chosen shipment is not insured. In fact, the items leave intact, and if they get damaged it happened during transport.
Our website calculates the shipping cost for European countries depending on the area and order weight. If you are resident outside Europe or if you want to know in advance the cost of the shipment, you can contact us by mail and you'll receive a quote for this service.